General Frequently Asked Questions


Q: What is Naloxone?

A: According to Naloxone is a medication designed to rapidly reverse opioid overdose. It is an opioid antagonist—meaning that it binds to opioid receptors and can reverse and block the effects of other opioids. It can very quickly restore normal respiration to a person whose breathing has slowed or stopped as a result of overdosing with heroin or prescription opioid pain medications.

Q: Can you get high from using Naloxone?

A: No. Naloxone cannot be abused. It is only used to reverse the effects of an opioid overdose. For more information, see our training page.

Q: Can I purchase Naloxone for a loved one, or someone else?

A: Yes. Go to the buy page, and follow the instructions to purchase Naloxone for someone other than yourself.

Q: Can I use my prescription insurance to purchase Naloxone?

A: Our services are currently not covered by insurance. We accept credit card payments, Flexible Spending Account (FSA) and Health Savings Account (HSA) payments.

Q: To what states does Naloxone Exchange ship?

A: At launch, Naloxone Exchange will support orders that ship to Texas only.

Q: Does Naloxone Exchange store its own inventory of Naloxone?

A: No. Naloxone Exchange partners with licensed pharmacy partners in the United States who store the drug.

Q: If Naloxone Exchange does not store its own Nalaxone, how do orders arrive at a customer’s door?

A: When Naloxone Exchange receives an order, an e-mail notification is sent to an appropriate partner pharmacy that is responsible for handling the order. No Personal Medical Information (PMI) is included in this e-mail.

Q: What does it mean to be an appropriate partner pharmacy?

A: While Naloxone can now be ordered from a pharmacy, in most states it cannot be shipped outside of state lines. Thus, Naloxone Exchange routes orders to licensed partner pharmacies within the same state as the shipping address of the order.

Q: To what information do partner pharmacies have access?

A: Our partner pharmacies must follow regulatory guidelines within their state of practice. The following information is included in every order to the appropriate partner pharmacy:

  • First and last name of person creating the order
  • First and last name of the person the order is for
  • Relationship between the person creating the order and the recipient of the order (optional)
  • Date of birth
  • Allergies
  • Address
  • Medical conditions
  • Phone number

Q: Can I return my order?

A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please contact us at

Q: I had a reaction to the drug, what should I do?

A: The FDA has established a reporting service known as MedWatch where healthcare professionals and consumers can report serious problems they suspect may be associated with the drugs and medical devices they prescribe, dispense, or use. Visit MedWatch at or call 1-800-FDA-1088.

Our Company

Q: What is Fiduscript a Public Benefit Corporation (PBC) doing to reduce costs of its’ medications?

A: We are constantly thinking up creative ways to expand access to essential and life-saving medications by allowing for alternative payment methods (like Flexible Spending Accounts), and reducing costs. We welcome public and private entities to partner with us to make our services more affordable and accessible.

Q: Who provides funding and support to Fiduscript PBC?

A: Fiduscript is a Public Benefit Corporation. This means we are not a non-profit organization and do not seek funding in terms of donations. Instead, we are a mission-driven company who puts people first and outcomes first. We welcome investment and grant funding from folks and organizations who share our ethos.

Q: How can I help Fiduscript PBC achieve its’ mission?

A: We welcome comments, suggestions, and efforts to increase access to life-saving medications, so that we can better meet our mission. Feel free to reach out to explore ways to partner with us via our contact us page.